Privacy policy

This Privacy Policy describes how iColorPro and Guangzhou Icolorpro Digital Technology Limited (“we”, “us”, or “our”) collect, use, disclose, and protect your personal information when you visit our website, contact us, place an order, or use our services.

1. Company Information

Company Name: Guangzhou Icolorpro Digital Technology Limited
Address: No. 28, Hehe East Road, Shiling Town, Huadu District, Guangzhou City, Guangdong Province
Email: Cathy@icolorpro.com / Yanice@icolorpro.com
WhatsApp: Cathy: +86 18664669614 / Yanice: +86 13202220423
Business Hours: 8:00 AM - 6:00 PM (Beijing Time)

2. Information We Collect

We may collect personal information from you in several ways, including when you place an order, contact us, subscribe to updates, or interact with our website.

The types of information we may collect include:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details
• Payment-related information processed through third-party payment providers
• Messages and inquiry content submitted through email, contact forms, or WhatsApp
• Technical and usage data collected through cookies, analytics, and advertising tools

3. How We Collect Information

We collect information when:

• You place an order on our website
• You contact us through email, forms, or WhatsApp
• You subscribe to our newsletter or marketing updates
• You browse our website
• You interact with ads, tracking tools, or website analytics systems

4. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill orders
• To arrange shipping and delivery
• To communicate with you about your order or inquiry
• To provide customer support
• To send transactional emails and service-related notices
• To send newsletters or promotional content where permitted
• To improve our website, services, and product offerings
• To analyze website traffic, performance, and user behavior
• To prevent fraud, abuse, or unauthorized activity
• To comply with legal obligations

5. Payment Information

Payments on our website may be processed through third-party payment providers, including Shopify Payments, PayPal, credit card processors, and other supported payment services.

We do not directly store your full credit card number or complete payment card details on our own servers. Payment information is handled by the relevant payment service providers in accordance with their own privacy and security policies.

6. Shipping and Logistics Disclosure

To complete order fulfillment and shipping, we may share necessary customer information with shipping and logistics providers, including but not limited to FedEx, UPS, DHL, and related fulfillment partners.

Information shared for shipping may include your name, phone number, delivery address, and order information required to complete delivery and customs procedures.

7. Analytics, Cookies, and Tracking Technologies

We may use cookies, pixels, and similar technologies to operate our website, understand visitor behavior, improve user experience, and measure the effectiveness of marketing campaigns.

These tools may include, but are not limited to:

• Google Analytics
• Meta Pixel
• TikTok Pixel
• Shopify analytics and related tracking tools

These technologies may collect information such as browser type, device information, IP address, pages viewed, referring sources, and general site interaction behavior.

8. Marketing Communications

If you subscribe to our newsletter or provide your contact information for updates, we may send you marketing emails or promotional messages.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

9. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary for legitimate business purposes, including:

• Payment processing
• Shipping and logistics
• Website hosting and store operation
• Analytics and advertising performance measurement
• Fraud prevention and security
• Compliance with legal obligations

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, dispute resolution, and operational recordkeeping.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information we hold about you.

If you would like to make a request regarding your personal information, you may contact us through:

• Email: Cathy@icolorpro.com
• Email: Yanice@icolorpro.com
• WhatsApp: Cathy: +86 18664669614
• WhatsApp: Yanice: +86 13202220423

13. Third-Party Services and Links

Our website may include links to third-party services, applications, or websites. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies separately.

14. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

15. International Transfers

Because we serve international customers, your information may be processed or transferred across different countries and regions as necessary for payment, shipping, support, and website operations.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with immediate effect unless otherwise stated.

17. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Email: Cathy@icolorpro.com / Yanice@icolorpro.com
WhatsApp: Cathy: +86 18664669614 / Yanice: +86 13202220423